Telephone - Rules Governing Provision of Service to Residential Customers

Residential telephone customers have the benefit of comprehensive protections under Public Service Commission rules which is carrying out the Public Service Law. 

You may contact our toll-free HELPLINE - 1-800-342-3377, Monday through Friday from 8:30 am to 4:00 pm if you have a telephone service or billing problem that you cannot resolve with your telephone company.

  • Part 609 - Rules Governing Provision Of Telephone Service To Residential Customers  (Statutory Authority - Public Service Law, §§4, 92)
  • Part 753 - Protection of Underground Facilities - Nycrr 16 - Part 753