Telecommunications - Telephone

Annual Telephone Service Quality Proceedings

• 2025 - Case 25-C-0064
• 2024 - Case 24-C-0179
• 2023 - Case 23-C-0198
• 2022 - Case 22-C-0188
• 2021 - Case 21-C-0235
• 2020 - Case 20-C-0193

Verizon NY Service Quality Proceedings

• Case 10-C-0202: Verizon Service Quality Improvement Plan - Commission Orders considering the adequacy of Verizon New York Inc.’s  Service Quality Improvement Plan (issued June 22, 2010, December 17, 2010, February 17, 2012, January 18, 2013, April 19, 2013, and January 26, 2017). 
   
• Case 16-C-0122: In the Matter of the Adequacy of Verizon New York Inc.'s Retail Service Quality Processes and Programs - Commission Orders adopting the Joint Proposal to improve service quality for Verizon customers in both urban and rural areas in New York (issued March 21, 2016, February 17, 2017, and July 12, 2018).
   
• Case 03-C-0971: Proceeding on Motion of the Commission to Consider the Adequacy of Verizon New York Inc.'s Retail Service Quality Improvement Processes and Programs - Commission Orders initiating Verizon New York Inc.’s Service Quality proceeding and requiring Verizon New York to file a Service Improvement Plan to address its pockets of chronic poor performance (issued July 11, 2003, September 22, 2003, November 12, 2004, December 19, 2006, and March 31, 2008).

Wholesale Telephone Service Quality Proceedings

• Case 99-C-0949: Petition filed by Bell Atlantic-New York for Approval of a Performance Assurance Plan and Change Control Assurance Plan, filed in C 97-C-0271 - Commission Order granting modification of December 15, 2000 Order and Amending Verizon New York Inc.’s Performance Assurance Plan (issued May 8, 2001).

Service Quality Standards for Telephone Companies

• Case 97-C-0139: Proceeding on Motion of the Commission to Review Service Quality Standards for Telephone Companies - Commission Order approving guidelines for Carrier-to-Carrier Performance Standards and Reports (issued May 14, 2015). 

• Case 05-C-0616 - Proceeding on Motion of the Commission to Examine Issues Related to the Transition to Intermodal Competition in the Provision of Telecommunications Services.
• Case 00-C-0188 - Proceeding on Motion of the Commission to Examine the Migration of Customers Between Local Carriers.
  • Local Migration Guidelines
    Phase II
    • End User Migration Guidelines (CLEC to CLEC) - Phase II -These guidelines have been developed in the context of Case 00-C-0188, which was instituted by the Commission to examine the issues arising from the development of local service competition, particularly “how customers change carriers in a way that both fosters competition and protects customers.”
    • Migration Dispute Resolution Request (MDRR) Form -   A Migration Dispute Resolution Request (MDRR) Form has been developed in response to concerns expressed in the CLEC Migration proceeding. This process is designed to request Commission Staff to informally expedite migration disputes between CLEC
• Mass Migration Guidelines
  • Order Adopting Revised Mass Migration Guidelines - January 2, 2003
  • Report of Telephone Companies Exiting the Local Exchange Service Market
• FCC and FTC - Joint Policy Statement on Deceptive Advertising of Long Distance Telephone Services
  • Press Release 
  • Summary of Joint Statement
  • FCC Policy Statement
  • FCC Fact Sheet - Advertising & Marketing Of Dial-around And Other Long Distance Services
• Telecommunications Carrier Interconnection Agreements -The Public Service Commission has a listing of Interconnection Agreements between service providers in New York State. Most service providers are required to submit these types of agreements to the Public Service Commission for approval. In the event a carrier failed to comply with Public Service Law by not submitting an interconnection agreement for approval, such agreement would not be on the listing.

VOIP Providers – Direct Access to Numbering Resources 

Interconnection Agreements between service providers in New York State

The Public Service Commission has a listing of Interconnection Agreements between service providers in New York State. Most service providers are required to submit these types of agreements to the Public Service Commission for approval. In the event a carrier failed to comply with Public Service Law by not submitting an interconnection agreement for approval, such agreement would not be on the listing.

• Interconnection Agreements

Copies of Interconnection Agreements are available at a per page charge (this listing reflects 1996 to the present). For Questions, call Central Operations 518-474-1668.