Telecommunications - Telephone

• Annual Telephone Service Quality Proceedings
  • 2020 – Case 20-C-0193
    2019 – Case 19-C-0286
    2018 – Case 18-C-0219
    2017 – Case 17-C-0185
    2016 – Case 16-C-0235

• Verizon NY Service Quality Proceedings
  • Case 10-C-0202 – Service Quality Improvement Plan
    Case 16-C-0122 – Adequacy of Verizon Retail Service Quality Processes and Programs – with Improvement Plan
  • Case 03-C-0971 – Verizon Service Quality Proceeding
  • 00-C-1945: Verizon NY - Cost Recovery and Regulatory Framework (Verizon Incentive Plan)
• Wholesale Telephone Service Quality Proceedings
  • Case 99-C-0949 – Verizon Performance Assurance Plan
• Case 97-C-0139 - Proceeding on Motion of the Commission to Review Service Quality Standards for Telephone Companies.

• Case 05-C-0616 - Proceeding on Motion of the Commission to Examine Issues Related to the Transition to Intermodal Competition in the Provision of Telecommunications Services.
• Case 00-C-0188 - Proceeding on Motion of the Commission to Examine the Migration of Customers Between Local Carriers.
  • Local Migration Guidelines
    Phase II
    • End User Migration Guidelines (CLEC to CLEC) - Phase II -These guidelines have been developed in the context of Case 00-C-0188, which was instituted by the Commission to examine the issues arising from the development of local service competition, particularly “how customers change carriers in a way that both fosters competition and protects customers.”
    • Migration Dispute Resolution Request (MDRR) Form -   A Migration Dispute Resolution Request (MDRR) Form has been developed in response to concerns expressed in the CLEC Migration proceeding. This process is designed to request Commission Staff to informally expedite migration disputes between CLEC
• Mass Migration Guidelines
  • Order Adopting Revised Mass Migration Guidelines - January 2, 2003
  • Report of Telephone Companies Exiting the Local Exchange Service Market
• FCC and FTC - Joint Policy Statement on Deceptive Advertising of Long Distance Telephone Services
  • Press Release 
  • Summary of Joint Statement
  • FCC Policy Statement
  • FCC Fact Sheet - Advertising & Marketing Of Dial-around And Other Long Distance Services
• Telecommunications Carrier Interconnection Agreements -The Public Service Commission has a listing of Interconnection Agreements between service providers in New York State. Most service providers are required to submit these types of agreements to the Public Service Commission for approval. In the event a carrier failed to comply with Public Service Law by not submitting an interconnection agreement for approval, such agreement would not be on the listing.

VOIP Providers – Direct Access to Numbering Resources 

Interconnection Agreements between service providers in New York State

The Public Service Commission has a listing of Interconnection Agreements between service providers in New York State. Most service providers are required to submit these types of agreements to the Public Service Commission for approval. In the event a carrier failed to comply with Public Service Law by not submitting an interconnection agreement for approval, such agreement would not be on the listing.

• Interconnection Agreements

Copies of Interconnection Agreements are available at a per page charge (this listing reflects 1996 to the present). For Questions, call Central Operations (518) 474-2500.