About the PSC
The New York State Public Service Commission was established under State Public Service Law, Article 1, Section 4, and is responsible for regulating the state's electric, gas, steam, telecommunications, and water utilities, and overseeing the cable industry. The Commission is charged by law with setting rates and ensuring New York's utilities provide adequate service. In addition, the Commission exercises jurisdiction over the siting of major gas and electric transmission facilities and has responsibility for ensuring the safety of natural gas and liquid petroleum pipelines.
What is the difference between the PSC and the Department of Public Service?
The New York State Department of Public Service is the staff arm of the Public Service Commission and has a broad mandate to ensure access to safe, reliable utility service at just and reasonable rates.
How a Major Rate Case Works
A rate case is the formal process used to determine the amounts to charge customers for electricity, natural gas, private water and steam service provided by regulated utilities. Rate cases are a primary instrument of government regulation of these industries. Read more about the Major Rate Case Process Overview.
How to File a Complaint About Utilities
First seek the assistance of your utility provider – they are required by law to assist you.
If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.
Find the Complaint Form and further instructions about Filing a Complaint with DPS.
How to Find Information About Cases Before the Commission
How to Comment and Receive Updates on Commission Cases
Members of the public can post comments on each case before the Public Service Commission within the Document and Matter Management system (DMM). You can also be notified and receive emails about cases and matters before the Public Service Commission by signing up to receive updates. You can sign up with your email address, or by using Subscription management within DMM. Read more about Posting Comments and Receiving Updates on Commission Cases.
If you have further questions for the Department of Public Service, please use the following contact information: