Laptop with woman's hands holding a cell phone

File a Complaint

Overview

Before Filing Your Complaint with the Department of Public Service:

  • First seek the assistance of your utility provider – they are required by law to assist you.
  • If you are unable to get a satisfactory resolution from your utility provider, then contact the Department’s Office of Consumer Services to file a complaint using any of the listed methods below.
     

How to file a Shared Meter Complaint (Do not use the form below)

How to File

Online

File a new complaint

Update an existing complaint

Request the status of a case


Important Notice for Residential Electric and Gas Customers:
Please do not use the online complaint form if you received a final disconnection notice from your utility that your electric or gas service will be shut off within 72 hours. Call the Department of Public Service Emergency Hotline at 800-342-3355 on weekdays from 7:30 a.m. to 7:30 p.m. for assistance.

Telephone 

Toll Free Complaint Numbers:

Helpline (general complaints and inquiries)
800-342-3377
8:30 a.m. to 4:00 p.m. (Monday - Friday)

Hotline (for residential electric and gas shut-offs)
800-342-3355
7:30 a.m. to 7:30 p.m. (Monday - Friday)

Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.

Fax

Fax your complaints via fax to 518-472-8502.

Mail

Mail your complaint to one of our offices

Attention: Office of Consumer Services
New York State Department of Public Service
 

In Person

Visit our office location in person

Office Locations

Guidance

This guide explains the steps involved in filing a complaint with the New York State Department of Public Service about your regulated utility service.