RG&E/NYSEG Billing: DPS holds public forums in Rochester, NY regarding its investigation into NYSEG and RG&E billing issues

NYSEG and RG&E Customers: The Department of Public Service would like to understand your experience as a NYSEG or RG&E customer since July 2022. Please complete this comment form based on your personal experience.

There will be two in-person public forums at 1-3 p.m. and 6-8 p.m.
 

Notice Inviting Public Comment and Announcing Public Forums

Matter 23-00068

PLEASE TAKE NOTICE that public forums before DPS staff will be held to receive comments regarding billing, meter reading, and customer service problems that have affected customers of the companies since 2022, as follows:

Virtual

1. Date: Tuesday, January 31, 2023, Time: 1:00 p.m.
   Electronic Access: www.webex.com
   Event number: 2343 229 4895
   Event password: Jan31-1pm
   Phone-only Access: 518-549-0050
   Access code: 2343 229 4895
2. Date: Tuesday, January 31, 2023, Time: 6:00 p.m.
   Electronic Access: www.webex.com
   Event number: 2333 158 8627
   Event password: Jan31-6pm
   Phone-only Access: 518-549-0050
   Access code: 2333 158 8627

In-Person

1. SOMERS (In-Person): Date: Wednesday, February 1, 2023
   Time: 1:00 p.m. to 3:00 p.m. AND 5:30 p.m. to 7:30 p.m.
   Location: Heritage Hills Society 8 Heritage Hills Drive Somers, NY 10589
2. ROCHESTER (In-Person): Date: Tuesday, February 7, 2023
   Time: 1:00 p.m. to 3:00 p.m. AND 6:00 p.m. to 8:00 p.m.
   Location: Rochester City Hall – Council Chambers 30 Church St. Rochester, NY 14614
3. BINGHAMTON (In-Person): Date: Wednesday, February 8, 2023
   Time: 1:00 p.m. to 3:00 p.m. AND 6:00 p.m. to 8:00 p.m.
   Location: Binghamton State Office Building, First Floor Conference Room
   44 Hawley St. Binghamton, NY 13901