Public Statement Hearings for Broadband Study and Mapping

Two public statement hearings will be held virtually before the assigned Administrative Law Judges (ALJs), as follows: 

DATE: Wednesday, March 26, 2025 
TIME: 1:00 p.m. 

Register for the 1pm Hearing

Electronic Access: www.meetny-gov.webex.com 
Event Number: 2831 929 6740 
Password: Mar26-1pm 

Phone-Only Access: 1-929-251-9612 (toll free) 
Access Code: 2831 929 6740 
Password: 62726017 

DATE: Wednesday, March 26, 2025 
TIME: 6:00 p.m. 

Register for the 6pm Hearing

Electronic Access: www.meetny-gov.webex.com 
Event Number: 2820 186 8250 
Password: Mar26-6pm 

Phone-Only Access: 1-929-251-9612 (toll free) 
Access Code: 2820 186 8250 
Password: 62726067 

Those wishing to comment on any aspect of this proceeding will have the opportunity to make a statement on the record at the virtual public statement hearings. Any person wishing to provide a public statement must pre-register by 4:30 p.m. on Monday, March 24, 2025.

Public comment is invited concerning the availability, reliability, and affordability of residential and commercial broadband internet access services in the State of New York. Two virtual public statement hearings will be held. Public comment, and especially the personal experience of commenters, should address topics including, but not limited to: 

• Locations where broadband internet service with at least 25 Megabits per second (Mbps) downstream and 1 Mbps upstream is not available, and what barriers are in place that limit its availability;
• Locations where the offered download speed(s) of internet service are greater than 25 Mbps but less than 100 Mbps downstream;
• Locations where there is only one broadband internet service provider; and
• Locations where broadband internet service is too costly for consumers or businesses. 

Public comment is requested from individuals; internet service providers; labor organizations; public safety organizations; and healthcare, educational, agricultural, and other businesses and organizations. 

Each public statement hearing will be preceded by a brief informational session at which Department of Public Service (Department) staff will outline the Department’s information gathering process. 

To listen to the hearings without making a statement: 

Any interested person may listen to the hearings by calling 1-929-251-9612 and entering the appropriate access code and phone-in password listed above. 

Persons with disabilities requiting special accommodations should call the Department of Public Service’s Human Resources Management Office at 1-518-473-9463 as soon as possible. TDD users may request a sign language interpreter by placing a call through the New York Relay Service at 711. Individuals with difficulty understanding or reading English are encouraged to call the Department at 1-800-342-3377 for free language assistance services regarding this Notice.

Broadband Survey

All New York State residents are strongly encouraged to participate in the Department’s data gathering project by completing a broadband speed test and survey. This survey may be completed online at home, on cell phones, or at local libraries with internet access. New York State residents unable to take the survey online due to lack of connectivity should contact the Department’s toll-free hotline at 1-855-NYBBMAP (1-855-692-2627) to request that a paper version of the survey be sent to their homes with a return envelope and pre-paid postage.

About the Comprehensive Broadband Connectivity Act of 2021

On April 16, 2021, the Governor and Legislature enacted the Comprehensive Broadband Connectivity Act of 2021 (the Act). The Act amended the Public Service Law by adding a new §224-c that directs the Public Service Commission (Commission) to map, on an annual basis, the availability, reliability, and cost of high-speed broadband service in the State to ensure that all New Yorkers have the necessary affordable access. The Act also requires the Commission to submit a report of its findings and recommendations to the Governor, the President Pro Tempore of the Senate, and the Speaker of the Assembly. The Commission is in the process of preparing its fourth annual report. 

Read the Notice

Case 22-M-0313 - In the Matter of the Commission's Broadband Study and Mapping Pursuant to the Broadband Connectivity Act.