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NYSEG/RG&E Billing: DPS holds public forums regarding its investigation into NYSEG and RG&E billing issues, 1 p.m. and 6 p.m.

January
31
2023
1:00
—
7:00
PM
Virtual
TOP
NYSEG/RG&E Billing: DPS holds public forums regarding its investigation into NYSEG and RG&E billing issues, 1 p.m. and 6 p.m.

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NYSEG and RG&E Comment Form

NYSEG and RG&E Customers: The Department of Public Service would like to understand your experience as a NYSEG or RG&E customer since July 2022. Please complete this comment form based on your personal experience.

Forum Information

Any person wishing to provide a public comment on record at the virtual forums must pre-register by 12:00 p. m. on Monday January 30, 2023.
 

1:00 p.m. Forum

Electronic Access:

Event number: 2343 229 4895

Event Password: Jan31-1pm


Phone-only Access:

  • Dial: 518-549-0050
  • Enter Access Code: 2343 229 4895


6:00 p.m. Forum

Electronic Access:

Event number: 2333 158 8627

Event password: Jan31-6pm


Phone-only Access:

  • Dial: 518-549-0050

Enter Access Code: 2333 158 8627 

 

Notice Inviting Public Comment and Announcing Public Forums

Matter 23-00068

 

PLEASE TAKE NOTICE that public forums before DPS staff will be held to receive comments regarding billing, meter reading, and customer service problems that have affected customers of the companies since 2022, as follows:

Virtual

  1. Date: Tuesday, January 31, 2023, Time: 1:00 p.m.
    Electronic Access: www.webex.com
    Event number: 2343 229 4895
    Event password: Jan31-1pm
    Phone-only Access: 518-549-0050
    Access code: 2343 229 4895
  2. Date: Tuesday, January 31, 2023, Time: 6:00 p.m.
    Electronic Access: www.webex.com
    Event number: 2333 158 8627
    Event password: Jan31-6pm
    Phone-only Access: 518-549-0050
    Access code: 2333 158 8627

In-Person

  1. SOMERS (In-Person): Date: Wednesday, February 1, 2023
    Time: 1:00 p.m. to 3:00 p.m. AND 5:30 p.m. to 7:30 p.m.
    Location: Heritage Hills Society 8 Heritage Hills Drive Somers, NY 10589
  2. ROCHESTER (In-Person): Date: Tuesday, February 7, 2023
    Time: 1:00 p.m. to 3:00 p.m. AND 6:00 p.m. to 8:00 p.m.
    Location: Rochester City Hall – Council Chambers 30 Church St. Rochester, NY 14614
  3. BINGHAMTON (In-Person): Date: Wednesday, February 8, 2023
    Time: 1:00 p.m. to 3:00 p.m. AND 6:00 p.m. to 8:00 p.m.
    Location: Binghamton State Office Building, First Floor Conference Room
    44 Hawley St. Binghamton, NY 13901