Couple looking over bill together at counter

Energy Affordability Program

About the Program

In 2016, the PSC adopted the statewide NYS Energy Affordability Program, which provides income-eligible consumers with a discount on their monthly electric and/or gas bills. The program is administered by New York’s electric and natural gas utilities. The PSC monitors and evaluates the utility affordability bill discounts programs and approves measures as needed to strengthen and improve the EAP.

You may be enrolled automatically if you receive benefits from a government assistance program. For more information visit your utility website.

What are the goals of the EAP

The EAP seeks to provide financial relief to an estimated 2.7 million New York households with income levels at the Federal Poverty Level. The program is meant to provide financial relief for low-income consumers by making their electric and/or natural gas utility bills more affordable through monthly bill discounts.   

Energy costs for low-income customers historically have been between 10-20 percent of their income, or sometimes higher.

The EAP set an energy burden target level at or below 6% of household income for all New York State utility low-income customers.

The PSC approved the following measures to fulfill a program goal of reaching all eligible low-income households: 

  • Established new requirements for utilities to identify and enroll all the income eligible households.
  • Mandated that energy utilities automatically enroll EAP participants in budget billing. Customers may opt-out of the budget billing program at any time by contacting the utility.
  • Updated and standardized the EAP discount amounts to provide more appropriate discount levels.

Ways to Apply for EAP/Low-Income Bill Discount Program

Click on your utility company listed below for more information regarding the program.

Utility Program Information Forms Email Address Fax Mail
Central Hudson Online Form [email protected] 845-486-5676 284 South Road, Poughkeepsie, NY 12601
Con Edison PDF Form [email protected]
212-844-0110 ATTN: Energy Affordability Program
Con Edison PA Central 4 Irving Place, 9FL NE Box 34 New York, NY 10003
National Fuel PDF Form   716-857-7061 ATTN:
Special Assistance
National Fuel
6363 Main St.
Williamsville, NY 14221
National Grid – Upstate

Online Form

PDF Form

[email protected]
315-460-7620 ATTN:
Energy Affordability Program, National Grid, 300 Erie BLVD West C-3,
Syracuse, NY 13202
National Grid – Metro

Online Form

PDF Form

[email protected]
718-643-1716 ATTN:
Energy Affordability Program, National Grid, 1 MetroTech Center, Floor 13 E,
Brooklyn, NY 11201
National Grid – LI

Online Form

PDF Form

[email protected]
718-643-1716 ATTN:
Energy Affordability Program, National Grid, 1 MetroTech Center, Floor 13 E,
Brooklyn, NY 11201
NYSEG PDF Form [email protected]
800-325-9920 NYSEG Energy Assistance Program
P.O. Box 5240
Binghamton, NY 13902-5240
Orange & Rockland PDF Form [email protected]
914-925-9235 ATTN: Energy Affordability Program
Orange and Rockland Customer Assistance390 W. Route 59
Spring Valley, NY 10977
PSEG PDF Form [email protected]
  PSEG Long Island
ATTN: BOC/Payment Assistance
PO BOX 9083
Melville, NY 11747
Rochester Gas & Electric PDF Form [email protected]


585-724-8811 RG&E Energy Assistance Program 89 East Avenue Rochester, NY 14649