Main Office Numbers
Visit the DPS File a Complaint page for utility service complaints.
| Consumer Complaints Public Phone Number Fax Number | 1-800-342-3377 518-472-8502 |
| Public Affairs Office Public and Media Phone Number Fax Number | 518-474-7080 518-474-0421 |
| File Room (Albany) Public Phone Number Fax Number | 518-474-2500 518-474-9842 |
| New York City Offices Public Phone Number Fax Number | 212-417-2378 212-417-3169 |
Toll Free Hotlines
| Gas, Electric Shutoff | 1-800-342-3355 |
| Service, billing complaints re: Gas, Electric & Phone | 1-800-342-3377 |
| Cable TV Complaints | 1-800-342-3377 |
| Energy Service Company (ESCO) Complaints (complaints about competition in the energy industry) | 1-888-697-7728 |
| HEAP grants for people aged 60+ | 1-800-342-9871 |
| HEAP grants for NYC | 1-800-692-0557 |
NOTE: Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.
Executive Staff
| Executive Offices | |
| Rory M. Christian, CEO and Chair | 518-474-2523 |
| Thomas Congdon, Executive Deputy | 518-474-2523 |
| Jessica Waldorf, Chief of Staff & Director of Policy Implementation | 518-474-4520 |
| Michelle L. Phillips, Secretary to the Commission | 518-474-6530 |
| Robert Rosenthal, General Counsel | 518-474-2510 |
| James A. Denn, Director of Public Affairs | 518-474-7080 |
| NYC Executive Offices | 212-417-3168 |
DPS Office Directors
| Long Island Office Carrie Gallagher, Director | 516-490-2345 |
| Accounting, Audits, and Finance Jeff Hogan, Director | 518-474-4508 |
| Administration Donald Duvall, Director | 518-474-2508 |
| Consumer Services Richard Berkley, Director | 518-486-1895 |
| Office of Energy System Planning and Performance Tammy Mitchell, Director | 518-486-2483 |
| Enterprise Risk Management David Bell, Director | 518-474-1721 |
| Hearings & Alternative Dispute Resolution Dakin Lecakes, Chief Administrative Law Judge | 518-486-5802 |
| Markets and Innovation Marco Padula, Director | 518-473-1714 |
| Office of Markets and Regulatory Economics Marco Padula, Acting Director | 518-474-1721 |
| Office of Rates and Tariffs Michael Rieder, Director | 518-486-2436 |
| Office of Resilience and Emergency Preparedness Kevin Wisely, Director | 518-486-2899 |
| Telecommunications Debra LaBelle, Director | 518-474-1668 |