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Contact the Department of Public Service
To file a complaint about your utility company or its services, please visit our File a Complaint page.
DPS Contact Information
- Helpline: 1-800-342-3377 - Gas, Electric, Water, Phone & Cable TV Service/Billing Complaints
- Opinion Line: 1-800-335-2120 - Comments on Commission Cases/Initiatives/Proceedings
- Gas, Electric Shutoff Hotline: 1-800-342-3355
- ESCO Complaints: 1-888-697-7728 - Complaints about Energy Service Company (ESCO) and competition in the energy industry
- HEAP grants for people aged 60+ years: 1-800-342-9871
- HEAP grants for NYC: 1-800-692-0557
For issues unrelated to utility service complaints, you can email questions to [email protected].
Staff Authorized to Accept Court Papers
NOTE: Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.
If you are not registered to vote at your current address, you may receive a registration form by visiting the New York State Board of Elections webpage. Please note, you may receive government services without being registered to vote.
Contact
Secretary to the Commission
Hon. Michelle L. Phillips
Secretary to the Commission
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 518-474-6530
Fax: 518-474-9842
Email: [email protected]
Consumer Complaints
Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1-800-342-3377
Public Affairs Office
James Denn
Public Information Officer
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 518-474-7080
Fax: 518-474-0421
Email: [email protected]
Agency Directories
All
Regional Offices
