Contact Us

Contact the Department of Public Service

 

To file a Complaint about your utility company, please visit our File a Complaint page

You can email questions about the Department or Commission and your utility service to [email protected].

 

DPS Contact Information

  • Helpline1-800-342-3377 - Gas, Electric, Water, Phone & Cable TV Service/Billing Complaints
  • Opinion Line1-800-335-2120 - Comments on Commission Cases/Initiatives/Proceedings
  • Gas, Electric Shutoff Hotline1-800-342-3355 
  • ESCO Complaints: 1-888-697-7728 - Complaints about Energy Service Company (ESCO) and competition in the energy industry
  • HEAP grants for people aged 60+ years1-800-342-9871 
  • HEAP grants for NYC1-800-692-0557

NOTE:  Consumers with hearing or speech impairment can contact the Department of Public Service through the NYS Relay Service by dialing 711.


If you are not registered to vote at your current address, you may receive a registration form by visiting the New York State Board of Elections webpage. Please note, you may receive government services without being registered to vote.

Contact
Secretary to the Commission

Hon. Michelle L. Phillips
Secretary to the Commission
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 518-474-6530
Fax:   518-474-9842
Email: [email protected]

Consumer Complaints

Office of Consumer Services
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 1-800-342-3377

Public Affairs Office

James Denn
Public Information Officer
New York State Public Service Commission
Empire State Plaza
Agency Building 3
Albany, NY 12223-1350
Phone: 518-474-7080
Fax: 518-474-0421
Email: [email protected]

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